Our Client Care team is here to answer your questions and assist you in any way. From choosing an engagement ring or gift to making an appointment, questions about product care or enquiring about a repair, we are always at your service. Please visit our store page for opening hours.
Speak live with our in-store Garrard London team for personal shopping, bridal or gift ideas, with chat and video calls available.
We will always be delighted to welcome you to our flagship store at 24 Albemarle Street in London’s Mayfair or our boutique at the Peninsula London hotel in Knightsbridge.
For answers to some of our frequently asked questions, choose from the categories below.
Yes, it is completely safe to order on garrard.com. At Garrard we use industry-leading encryption technologies when transferring and receiving client data exchanged with our site server. We always respect your privacy, and we will only disclose your personal information as described in our Privacy Policy.
Shopping on garrard.com is simple and secure. After selecting your item, you can move it to your Shopping Bag by simply clicking on the “Add to Basket” button. Follow the instructions during the checkout process to complete your order. At the end of the checkout process, we will ask for your credit card details, after which your order will be confirmed.
No. A wider selection of Garrard products is available at many of our global outlets, including our flagships in London, Beijing, Shanghai and Riyadh. If you wish to purchase an item that is not shown on our website, please visit one of our international boutiques or contact our Client Care team.
We reserve the right to change prices and delivery costs at any time without prior notice.
We check product and delivery costs regularly to ensure they are correct at the time the information is being entered into our system or communicated to you. However, despite frequent checking, it is always possible that products or delivery costs may be incorrectly priced. If a product or delivery cost is incorrectly priced in your order, we will contact you as soon as possible to flag this error. Should the contact details you provided during the order process be incorrect and we are unable to contact you, we will automatically cancel your order and send you written notification. If our system accepts and processes your order where a pricing or delivery cost error occurs, we reserve the right to cancel the supply of the product and refund you any sums paid.
If, in between placing your order and sending you email confirmation of your order or shipment, there is a change to any applicable laws, the taxes associated with your order may change. Should this change be an increase, we will contact you and request that you reconfirm your order.
The current payment methods accepted on garrard.com are debit card, credit card or American Express. For more information on payment methods, please contact our Flagship boutique team on +44 (0)20 7529 7605 or please use the online chat function. For all other contact methods, visit our Client Care page.
Your Garrard purchase will be dispatched to you in a signature Garrard box and shopping bag. Complimentary gift-wrapping is available – please contact our Flagship boutique team on +44 (0)20 7529 7605after placing your order. For all other contact methods, visit our Client Care page.
Yes. Once you have placed your order, please send an email to online@garrard.com stating your preferred gift message. We recommend adding your name to the gift message as the package will include no additional information that identifies you as the giver. Your customised message will arrive with your gift package.
If you are buying goods for delivery to an international address, we deduct UK VAT (where applicable) from the product price and you are responsible for any relevant taxes, customs and duties on the order, in accordance with the relevant country’s import laws.
First, purchase a Something Borrowed Experience voucher for £75, redeemable against a rental fee, booked within three months of your Something Borrowed Experience. Our Client Care team will then send you an email to book an in-boutique appointment.
No. You must purchase a Something Borrowed Experience to use our rental service.
A member of our Client Care team will be in touch to arrange your in-boutique appointment.
Please bring your passport or driving licence with you to your in-boutique appointment.
Online purchases made directly via garrard.com can only be shipped to the UK, the US and Canada. However, you may still purchase from Garrard and have your items shipped to many other destinations. This can be facilitated by contacting our Flagship boutique team on +44 (0)20 7529 7605 or please use the online chat function. For all other contact methods, visit our Client Care page.
No. Shipping fees are complimentary for all purchases on garrard.com.
We can gift wrap your Garrard order on request. Please contact us if you require a handwritten note to be placed within your order.
Your order confirmation, delivery notification and invoice will be sent via email, to the address provided during check-out.
Jewels that are not currently available can be created especially for you. The majority have a lead time of 6-8 weeks, with some taking up to 12 weeks to be delivered. Please liaise with our Flagship boutique team on +44 (0)20 7529 7605 or use our live online chat function if you have a specific date by which you wish to receive your item to see if we can accommodate your request. Adding personalisation or resizing also result in a longer delivery time.
No. Unfortunately, once your order has been completed, it is not possible to change the payment or delivery method.
To return a Garrard product purchased on our website, simply send an email to online@garrard.com within 14 days of receiving your item. When we have received your request, we will provide you with instructions on how to return the product to us.
For more information on returning an item, please see our dedicated Returns & Exchange Policy.
We cannot accept returns or exchanges for engraved, personalised or customised items, bespoke creations and made-to-order rings from our collections. This includes all made-to-order wedding rings and eternity bands, as well as made-to-order rings from our collections in sizes outside the 48–58 range.
Our Client Care team will oversee the rental process for you, either during or after your in-boutique appointment.
The rental period for Something Borrowed rental jewellery is four days, except for tiaras, which are available for one-day rental only (maximum 15 hours). Your rental period will include time used for deliveries or returns where the jewellery is not collected or returned by the client.
The rental period is four days, but you are welcome to return your rental jewellery earlier (except for Sunday, when the boutique is closed). However, the rental fee will remain the same.
Our opening hours are Monday to Friday, 10am to 6pm and Saturday 10am to 5pm.
Tiaras are rented out for the day of your wedding only, for a maximum of 15 hours. The tiara will be hand delivered and accompanied by a member of the Garrard security team. The rental period cannot commence before 8am, nor end after 11pm.
Additional costs will be charged if the client requests secure delivery or collection of rental jewellery, or where multiple items take the rental value over a certain amount. This excludes tiaras, where the hand delivery and collection by a member of the Garrard security team is already included in the rental fee.
Yes, it is possible to rent more than one piece of Garrard jewellery. Renting multiple pieces may change your rental term, which will be discussed at your in-person appointment. Please note, depending on the value of your rental jewels, a member of the Garrard security team may deliver and pick up the items, and accompany them to your event.
The deposit payable to rent an item of Garrard jewellery using the Something Borrowed service is 15% of retail value (RRP), except for the Vintage Tiara, which is a fixed deposit of £12,000.
Yes, it is possible to rent a Garrard jewel if you are not a resident of the UK. To do so, we require payment of 100% deposit of the retail value, refundable once the jewels have been returned. Please note, the jewels must remain in the UK at all times.
No, it is not possible to travel abroad with your rental jewels.
It is possible to change your rental dates up to 14 days before the rental period is due to start. To make any changes to your order, please contact our Client Care team.
It is possible to cancel your order up to 14 days before the rental period is due to start, minus the £75 Something Borrowed Experience fee. To make any changes to your order, please contact our Client Care team.
The rental jewels you see on Something Borrowed are not available to purchase. However, some of the pieces can be ordered on Garrard.com. Please refer to our main website to browse new Garrard jewels.
Your rental fee can be used as a credit to buy a new Garrard jewel and is valid for 12 months from the start of your rental.
The Garrard in-boutique pickup service enables you to collect your online purchase from the Garrard Flagship boutique at 24 Albemarle Street in London.
At the checkout page you will be given the option to select “Collect from Store”. When your order is ready to collect, you will receive an email from the Garrard Flagship boutique. Please wait for this email before going to pick up your item from the boutique and ensure you bring both of the below with you:
1. A copy of your in-boutique pickup notification email.
2. A valid form of identification.
Valid forms of identification include:
The Boutique team will notify you via email when the item is ready to be picked up. The length of time it takes for an item to be ready for collection depends on the product category.
Please make sure you have:
Valid forms of identification include:
You can pick up your items from our 24 Albemarle Street boutique or we can arrange a secure courier for you, payable by the client. Please note, depending on the value of pieces rented, a security team may deliver and pick up the rental items, and accompany them to your event.
You can pick up your rental jewellery during opening hours at our 24 Albemarle Street boutique. Please bring a valid form of ID with you. Driving licences and passports are both valid forms of ID.
Our opening hours are Monday to Friday, 10am to 6pm and Saturday 10am to 5pm.
If you plan on sending someone else to pick up your rental items, you must arrange it with a member of the Client Care team first. Please provide them with the full name of the person who will be collecting and let them know which valid form of ID that they will be bringing with them. Driving licences and passports are both valid forms of ID.
To pick up rental items by secure courier, please get in contact with the Something Borrowed Client Care team. They will book a courier for you, available Monday-Saturday, which is payable by the client.
Yes. Sustainability is a core guiding principle of our business and we are accredited by third-party assessors in our practices. Please visit our dedicated Sourcing & Sustainability page for more information.
Responsible sourcing is of crucial importance to us. We acquire all our diamonds from suppliers who are approved members of the Kimberley Process certification, ensuring they are conflict-free. Please visit our dedicated Sourcing & Sustainability page for more information.
It is an accepted industry practice to treat coloured gemstones to enhance qualities such as colour or clarity. Garrard uses gemstones that have undergone reputable treatments, such as heat treatment on rubies and sapphires, and clarity enhancement on emeralds. Garrard also offers a selection of rare and special gemstones that display no indication of treatment.
The majority of our diamonds over 0.50 carats are accompanied by a GIA certificate, while each of the coloured gem centre stones in our Jewelled Vault and 1735 collections is presented with a certificate issued by a specialist gemmological institute. We also provide a Garrard Certificate of Authenticity with every jewellery item purchased.
An independent laboratory and the world’s foremost authority on diamonds, the Gemological Institute of America (GIA) issues a certificate after a diamond has been analysed and graded as a record of its different qualities and properties. If the diamond or jewel you have chosen has an accompanying GIA certificate, it will be sent to you with your online purchase.
Please return your items in their original packaging by bringing them to our 24 Albemarle Street boutique or arranging a secure courier with our Client Care team, payable by the client. If your rental item/s were delivered by the Garrard security team, they will also be collected by the team.
Please return your rental items to our 24 Albemarle Street boutique on the date and time agreed with the Client Care team. If someone else will be returning your item, please inform our Client Care team.
To return items by secure courier, please get in contact with the Something Borrowed Client Care team. They will book a courier for you, available Monday-Saturday, which is payable by the client.
Items must be returned in the original packaging provided by Garrard. If you lose the packaging, please contact our Client Care team as soon as possible to organise a replacement to be sent to your home address. Any lost packaging will be charged at £200. If this impacts your return date, this may incur late fees (see Terms & Conditions).
When an item has been returned, it will go through a quality control process to check it has been returned in its original condition (see Terms & Conditions).
In the event of damage, Garrard will supply a repair report after the piece has been returned. If the cost of repair is above the deposit paid to rent the piece, the additional cost must be paid within seven days of receipt of the repair invoice (see Terms & Conditions).
Your security deposit will be refunded on successful completion of the quality control process and will be within seven working days.
For instructions on how to care for your Garrard purchase, please visit our Product Care page.
Our craftspeople are experienced in all aspects of jewellery care. To request a repair, please contact our Client Care team.
It is important to treat your Garrard rental jewellery with care throughout the time it is in your possession. Do not bend or pull your jewellery when it is being worn, or wear your rental jewellery in saunas, showers, swimming pools or hot tubs. Please also ensure that your Garrard rental jewellery is not exposed to household bleach and chemicals, including perfume, hairspray, cosmetics and lotion, and extreme temperatures, which may damage the metal and gemstones. We also ask that you protect jewels from coming into contact with hard or abrasive surfaces, which can cause gemstones and hardstones to chip or erode and can scratch the metal. As soon as you have finished wearing your Garrard jewellery, immediately return pieces to their original boxes to ensure they don’t get damaged after the event.
Some people come to us for our service – the experience of shopping at Garrard is second to none – while others love the fact that our designers are a passionate team of women designing for women, creating jewels that are exquisite in beauty and effortless to wear.
Others still are captivated by our celebrated heritage, which stretches back centuries. As Crown Jeweller for more than 150 years, Garrard has long been the first choice for those looking to wear the most exquisite jewellery on earth. From Queen Mary’s consort crown to Princess Diana’s engagement ring, royal tiaras and Crown Jewels, our creations have become part of history itself.
For a window into what makes us so special, we invite you to visit our flagship store at 24 Albemarle Street in Mayfair, London. Here, you can browse a wide range of jewels and experience the House of Garrard – past, present and future – first-hand.
No. Garrard stopped selling timepieces over 20 years ago and no longer has horologists working in-house for repair work. Please visit the British Horological Institute website (www.bhi.co.uk), where you will find details of qualified members who are closest to you. They will be able to help with your Garrard timepiece.
