Refund, Returns & Exchanges Policy
Our e-commerce Refund, Returns & Exchanges Policy details your options on how to return your online purchase and your rights in relation to obtaining a refund or exchange.
Right to Refund
Simply send us an email at online@garrard.com within fourteen (14) days of receiving your e-commerce product. When we receive such a request from you, we will provide you with instructions on how to return the product to us.
All sales are deemed final if no refund is requested within the fourteen (14) day period after you receive your product from us.
Return Shipping Fees
Please note that return shipping from the UK is complimentary and we will arrange collection of the unwanted item via our preferred Logistics Partner.
International return shipping is not complimentary and associated costs are payable by the purchaser. We will contact you to arrange collection.
Conditions of Return Policy
We will verify that the returned e-commerce product satisfies the conditions of the Refund, Returns & Exchanges Policy and, if so, then proceed with the applicable refund or exchange.
Our products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), as well as with the original Garrard box and delivery package, including all accessories and documents. We reserve our right not to accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly.
If you have received complimentary items as part of your order, they must be returned with the products.
All returns will be subject to strict Quality Control (“QC”) by us to ensure that the returned products satisfy these requirements. If the products do not meet QC standards, we will refuse the return, and the products will be returned to you. If the returned product satisfies QC, we will proceed with the applicable refund or exchange.
Failure to comply with these Conditions of Sale will entitle us to refuse the returned product and send it back to you at your own cost.
How We Refund the Buyer
Only the buyer will be entitled to receive a refund of the purchase price. In no event will a person who has received the product as a gift (i.e. a “Gift Recipient”) be entitled to receive a refund.
Upon receipt and if we determine the product adheres to our Conditions of Return Policy (see above), we will provide the buyer with a refund. If the return complies with our Conditions of Return Policy, we will use commercially reasonable endeavours to refund the purchase price to the buyer using the same means of payment as used by the buyer for the initial transaction within fourteen (14) days after receipt of the returned item to the Garrard Flagship boutique on Albemarle Street, London.
Exchange & Store Credit
Buyers returning an e-commerce product in-person or via return shipping to the Garrard Flagship boutique in Albemarle Street, London, will be offered a refund, exchange or store credit, provided that the return complies with (a) Right to Refund and (b) Conditions of Return Policy above.
E-commerce product returns cannot be processed in-person or by shipping to any other Garrard boutique location.
If a Gift Recipient returns a product via return shipping or in person at the Garrard Flagship boutique on Albemarle Street, London, you may choose between an exchange or a store credit, provided that the return complies with (a) Right to Refund and (b) Conditions of Return Policy above.
Contact Us
For any questions, please feel free to contact our Customer Care team on +44(0)20 7529 76052, Monday-Saturday 10am-5pm, or email online@garrard.com. For all other contact methods, visit our Client Care page.
