Personal Shopping

Speak live with our in-store Garrard London Team.

You are now able to consult with one of Garrard’s expert advisors, wherever you are in the world through chat, live photos or even a video call. Our clients often have questions when they are trying to find just the right Garrard jewel and we are here to help, sharing our knowledge and understanding with you to ensure you have a wonderful and memorable Garrard experience.



Welcome Garrard into Your Home

From a live stream directly from our flagship Garrard boutique to videos and images sent directly to your phone, enter a world of imagination and extraordinary creativity from the comfort of your home.

How it Works

  1. Select the ‘Talk to an Expert’ icon to instantly connect with our Garrard flagship boutique team
  2. Chat live or request a text response
  3. Receive recommendations and guidance through chat, photos or live stream video
  4. Book an in-store appointment or proceed to the checkout with their assistance or save your details for a future purchase

Leave a Message

If you find that Ask An Expert is helping another guest, simply leave a message via the Chat function and our boutique jewellery expert will be in touch as soon as possible.


Call our Customer Service team and we will be happy to assist with your enquiry


Simply fill out the form and we will be in touch shortly


You may find the answers to your questions on our FAQ page

Visit Us


To view a piece, collection or to discuss a new commission you can visit Garrard in London or Shanghai.

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