Something Borrowed Frequently Asked Questions
We have covered our most frequently asked questions below, however you can also use our live chat feature for any additional help.
The Something Borrowed Experience
How do I book a Something Borrowed appointment?
First, purchase a Something Borrowed Experience voucher for £75, redeemable against a rental fee, booked within three months of your Something Borrowed Experience. Our Client Care team will then send you an email to book an in-boutique appointment.
Can I rent an item without purchasing a Something Borrowed Experience?
No. You must purchase a Something Borrowed Experience to use our rental service.
What happens after I purchase my Something Borrowed Experience?
A member of our Client Care team will be in touch to arrange your in-boutique appointment.
What do I have to bring to my Something Borrowed Experience?
Please bring your passport or driving licence with you to your in-boutique appointment.
How do I book a Something Borrowed appointment?
First, purchase a Something Borrowed Experience voucher for £75, redeemable against a rental fee, booked within three months of your Something Borrowed Experience. Our Client Care team will then send you an email to book an in-boutique appointment.
Can I rent an item without purchasing a Something Borrowed Experience?
No. You must purchase a Something Borrowed Experience to use our rental service.
What happens after I purchase my Something Borrowed Experience?
A member of our Client Care team will be in touch to arrange your in-boutique appointment.
What do I have to bring to my Something Borrowed Experience?
Please bring your passport or driving licence with you to your in-boutique appointment.
Rental
How do I rent a Something Borrowed jewel?
Our Client Care team will oversee the rental process for you, either during or after your in-boutique appointment.
How long can I rent items for?
The rental period for Something Borrowed rental jewellery is four days, except for tiaras, which are available for one-day rental only (maximum 15 hours). Your rental period will include time used for deliveries or returns where the jewellery is not collected or returned by the client.
Can I rent a piece of jewellery for less than four days?
The rental period is four days, but you are welcome to return your rental jewellery earlier (except for Sunday, when the boutique is closed). However, the rental fee will remain the same.
Our opening hours are Monday to Friday, 10am to 6pm and Saturday 10am to 5pm.
How long can I keep a tiara on my wedding day?
Tiaras are rented out for the day of your wedding only, for a maximum of 15 hours. The tiara will be hand delivered and accompanied by a member of the Garrard security team. The rental period cannot commence before 8am, nor end after 11pm.
Are there any additional costs?
Additional costs will be charged if the client requests secure delivery or collection of rental jewellery, or where multiple items take the rental value over a certain amount. This excludes tiaras, where the hand delivery and collection by a member of the Garrard security team is already included in the rental fee.
Can I rent multiple items?
Yes, it is possible to rent more than one piece of Garrard jewellery. Renting multiple pieces may change your rental term, which will be discussed at your in-person appointment. Please note, depending on the value of your rental jewels, a member of the Gararrd security team may deliver and pick up the items, and accompany them to your event.
What deposit do I have to pay?
The deposit payable to rent an item of Garrard jewellery using the Something Borrowed service is 15% of retail value (RRP), except for the Vintage Tiara, which is a fixed deposit of £12,000.
Can I rent a jewel if I am not a resident of the UK?
Yes, it is possible to rent a Garrard jewel if you are not a resident of the UK. To do so, we require payment of 100% deposit of the retail value, refundable once the jewels have been returned. Please note, the jewels must remain in the UK at all times.
Can I take my rented jewels abroad?
No, it is not possible to travel abroad with your rental jewels.
Can I change my rental dates?
It is possible to change your rental dates up to 14 days before the rental period is due to start. To make any changes to your order, please contact our Client Care team.
Can I cancel my order?
It is possible to cancel your order up to 14 days before the rental period is due to start, minus the £75 Something Borrowed Experience fee. To make any changes to your order, please contact our Client Care team.
Can I purchase my Garrard rental item?
The rental jewels you see on Something Borrowed are not available to purchase. However, some of the pieces can be ordered on Garrard.com. Please refer to our main website to browse new Garrard jewels.
How long do I have to redeem my rental fee?
Your rental fee can be used as a credit to buy a new Garrard jewel and is valid for 12 months from the start of your rental.
How do I rent a Something Borrowed jewel?
Our Client Care team will oversee the rental process for you, either during or after your in-boutique appointment.
How long can I rent items for?
The rental period for Something Borrowed rental jewellery is four days, except for tiaras, which are available for one-day rental only (maximum 15 hours). Your rental period will include time used for deliveries or returns where the jewellery is not collected or returned by the client.
Can I rent a piece of jewellery for less than four days?
The rental period is four days, but you are welcome to return your rental jewellery earlier (except for Sunday, when the boutique is closed). However, the rental fee will remain the same.
Our opening hours are Monday to Friday, 10am to 6pm and Saturday 10am to 5pm.
How long can I keep a tiara on my wedding day?
Tiaras are rented out for the day of your wedding only, for a maximum of 15 hours. The tiara will be hand delivered and accompanied by a member of the Garrard security team. The rental period cannot commence before 8am, nor end after 11pm.
Are there any additional costs?
Additional costs will be charged if the client requests secure delivery or collection of rental jewellery, or where multiple items take the rental value over a certain amount. This excludes tiaras, where the hand delivery and collection by a member of the Garrard security team is already included in the rental fee.
Can I rent multiple items?
Yes, it is possible to rent more than one piece of Garrard jewellery. Renting multiple pieces may change your rental term, which will be discussed at your in-person appointment. Please note, depending on the value of your rental jewels, a member of the Gararrd security team may deliver and pick up the items, and accompany them to your event.
What deposit do I have to pay?
The deposit payable to rent an item of Garrard jewellery using the Something Borrowed service is 15% of retail value (RRP), except for the Vintage Tiara, which is a fixed deposit of £12,000.
Can I rent a jewel if I am not a resident of the UK?
Yes, it is possible to rent a Garrard jewel if you are not a resident of the UK. To do so, we require payment of 100% deposit of the retail value, refundable once the jewels have been returned. Please note, the jewels must remain in the UK at all times.
Can I take my rented jewels abroad?
No, it is not possible to travel abroad with your rental jewels.
Can I change my rental dates?
It is possible to change your rental dates up to 14 days before the rental period is due to start. To make any changes to your order, please contact our Client Care team.
Can I cancel my order?
It is possible to cancel your order up to 14 days before the rental period is due to start, minus the £75 Something Borrowed Experience fee. To make any changes to your order, please contact our Client Care team.
Can I purchase my Garrard rental item?
The rental jewels you see on Something Borrowed are not available to purchase. However, some of the pieces can be ordered on Garrard.com. Please refer to our main website to browse new Garrard jewels.
How long do I have to redeem my rental fee?
Your rental fee can be used as a credit to buy a new Garrard jewel and is valid for 12 months from the start of your rental.
Pick Up & Delivery
How do I pick up my rental jewellery?
You can pick up your items from our 24 Albemarle Street boutique or we can arrange a secure courier for you, payable by the client. Please note, depending on the value of pieces rented, a security team may deliver and pick up the rental items, and accompany them to your event.
How do I pick up my rental items from the boutique?
You can pick up your rental jewellery during opening hours at our 24 Albemarle Street boutique. Please bring a valid form of ID with you. Driving licences and passports are both valid forms of ID.
Our opening hours are Monday to Friday, 10am to 6pm and Saturday 10am to 5pm.
Can I send someone to pick up my rental items from the boutique for me?
If you plan on sending someone else to pick up your rental items, you must arrange it with a member of the Client Care team first. Please provide them with the full name of the person who will be collecting and let them know which valid form of ID that they will be bringing with them. Driving licences and passports are both valid forms of ID.
How do I pick up my rental items by secure courier?
To pick up rental items by secure courier, please get in contact with the Something Borrowed Client Care team. They will book a courier for you, available Monday-Saturday, which is payable by the client.
How do I pick up my rental jewellery?
You can pick up your items from our 24 Albemarle Street boutique or we can arrange a secure courier for you, payable by the client. Please note, depending on the value of pieces rented, a security team may deliver and pick up the rental items, and accompany them to your event.
How do I pick up my rental items from the boutique?
You can pick up your rental jewellery during opening hours at our 24 Albemarle Street boutique. Please bring a valid form of ID with you. Driving licences and passports are both valid forms of ID.
Our opening hours are Monday to Friday, 10am to 6pm and Saturday 10am to 5pm.
Can I send someone to pick up my rental items from the boutique for me?
If you plan on sending someone else to pick up your rental items, you must arrange it with a member of the Client Care team first. Please provide them with the full name of the person who will be collecting and let them know which valid form of ID that they will be bringing with them. Driving licences and passports are both valid forms of ID.
How do I pick up my rental items by secure courier?
To pick up rental items by secure courier, please get in contact with the Something Borrowed Client Care team. They will book a courier for you, available Monday-Saturday, which is payable by the client.
Returns
How do I return my rental items?
Please return your items in their original packaging by bringing them to our 24 Albemarle Street boutique or arranging a secure courier with our Client Care team, payable by the client. If your rental item/s were delivered by the Garrard security team, they will also be collected by the team.
How do I return items to the boutique?
Please return your rental items to our 24 Albemarle Street boutique on the date and time agreed with the Client Care team. If someone else will be returning your item, please inform our Client Care team.
How do I arrange a return by secure courier?
To return items by secure courier, please get in contact with the Something Borrowed Client Care team. They will book a courier for you, available Monday-Saturday, which is payable by the client.
What happens if I lose the packaging?
Items must be returned in the original packaging provided by Garrard. If you lose the packaging, please contact our Client Care team as soon as possible to organise a replacement to be sent to your home address. Any lost packaging will be charged at £200. If this impacts your return date, this may incur late fees (see Terms & Conditions).
What is the quality control process?
When an item has been returned, it will go through a quality control process to check it has been returned in its original condition (see Terms & Conditions).
What happens if I damage an item?
In the event of damage, Garrard will supply a repair report after the piece has been returned. If the cost of repair is above the deposit paid to rent the piece, the additional cost must be paid within seven days of receipt of the repair invoice (see Terms & Conditions).
When will I get my deposit back?
Your security deposit will be refunded on successful completion of the quality control process and will be within seven working days.
How do I return my rental items?
Please return your items in their original packaging by bringing them to our 24 Albemarle Street boutique or arranging a secure courier with our Client Care team, payable by the client. If your rental item/s were delivered by the Garrard security team, they will also be collected by the team.
How do I return items to the boutique?
Please return your rental items to our 24 Albemarle Street boutique on the date and time agreed with the Client Care team. If someone else will be returning your item, please inform our Client Care team.
How do I arrange a return by secure courier?
To return items by secure courier, please get in contact with the Something Borrowed Client Care team. They will book a courier for you, available Monday-Saturday, which is payable by the client.
What happens if I lose the packaging?
Items must be returned in the original packaging provided by Garrard. If you lose the packaging, please contact our Client Care team as soon as possible to organise a replacement to be sent to your home address. Any lost packaging will be charged at £200. If this impacts your return date, this may incur late fees (see Terms & Conditions).
What is the quality control process?
When an item has been returned, it will go through a quality control process to check it has been returned in its original condition (see Terms & Conditions).
What happens if I damage an item?
In the event of damage, Garrard will supply a repair report after the piece has been returned. If the cost of repair is above the deposit paid to rent the piece, the additional cost must be paid within seven days of receipt of the repair invoice (see Terms & Conditions).
When will I get my deposit back?
Your security deposit will be refunded on successful completion of the quality control process and will be within seven working days.
Jewellery Care
How do I look after my Garrard jewellery?
It is important to treat your Garrard rental jewellery with care throughout the time it is in your possession. Do not bend or pull your jewellery when it is being worn, or wear your rental jewellery in saunas, showers, swimming pools or hot tubs. Please also ensure that your Garrard rental jewellery is not exposed to household bleach and chemicals, including perfume, hairspray, cosmetics and lotion, and extreme temperatures, which may damage the metal and gemstones. We also ask that you protect jewels from coming into contact with hard or abrasive surfaces, which can cause gemstones and hardstones to chip or erode and can scratch the metal. As soon as you have finished wearing your Garrard jewellery, immediately return pieces to their original boxes to ensure they don’t get damaged after the event.
How do I look after my Garrard jewellery?
It is important to treat your Garrard rental jewellery with care throughout the time it is in your possession. Do not bend or pull your jewellery when it is being worn, or wear your rental jewellery in saunas, showers, swimming pools or hot tubs. Please also ensure that your Garrard rental jewellery is not exposed to household bleach and chemicals, including perfume, hairspray, cosmetics and lotion, and extreme temperatures, which may damage the metal and gemstones. We also ask that you protect jewels from coming into contact with hard or abrasive surfaces, which can cause gemstones and hardstones to chip or erode and can scratch the metal. As soon as you have finished wearing your Garrard jewellery, immediately return pieces to their original boxes to ensure they don’t get damaged after the event.
