Terms & Conditions


1. These Terms

1.1  What these terms cover: These are the terms on which we supply the products listed on our website (www.garrard.com) to you (the “Product(s)”).

1.2  These terms tell you who we are, how we will provide Product(s) to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us at info@garrard.com to discuss.

1.3  These terms apply to our sale of Product(s) to you as a consumer. If you are a business and would like to buy our Products(s), please contact our sales team at online@garrard.com.


2. Information About Us and How To Contact Us

2.1 Who we are: We are Garrard & Co. Ltd., a company registered in England and Wales. Our company registration number is 57545, our registered office is at 24 Albemarle Street, London, W1S 4HT, and we operate the website www.garrard.com (“our website”). Our registered VAT number is GB 877 333 884.

2.2 How to contact us: You can contact us by telephoning our team at 0207 529 7632 or by emailing us at online@garrard.com. For all other contact methods, visit our Client Care page.

2.3 How we may contact you: If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us.

2.4 “Writing” includes emails: When we use the words “writing” or “written” in these terms, this includes emails.


3. Our Contract with You

These Terms will apply to any contract between us for the sale of Products to you (Contract).

Please read these Terms carefully and make sure that you understand them. Please note, by using our site you agree to be bound by these Terms and the other documents expressly referred to in it. If you do not agree to be bound by these Terms, you may not use or access our site.


4. Our Right to Vary These Terms

4.1 We may revise these Terms from time to time in the following circumstances:

(a) changes in relevant laws and regulatory requirements, and

(b) changes to our business model or function

4.2 We reserve the right to change these Terms from time to time. You should visit this page regularly to keep informed of the current terms. By continuing to browse and use this Website, you will be deemed to agree with our Terms and accept any changes or updates.


5. Our Products

5.1 The Product(s) may vary slightly from their pictures: The images of the Product(s) on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the Product(s).

5.2 Questions and clarifications: Although we have made every effort to be as accurate as possible, the Product(s) sizes, colours, dimensions and measurements indicated on our website may not be precise. If you have any doubts about the colour, size or any specification of the Product(s), please contact us.

5.3 Product(s) packaging may vary: The packaging of the Product(s) may vary from that shown in any images on our website.

5.4 Making sure your measurements and information is accurate: If we make any Product(s) to measurements you have given us or are providing engraving services, you are responsible for ensuring that the measurement and engraving instructions are correct.


6. Changes to Products

6.1 Our right to make changes: We may change the Product(s):
(a) to reflect changes in relevant laws and regulatory requirements, and
(b) to implement minor technical adjustments and improvements. These changes should not affect your use of the Product(s).


7. Price and Payment

7.1 Where to find the price for the Product(s): Please contact our team by calling 0207 529 7632 or by emailing us at sales@garrard.com for information about product prices.

7.2 Where applicable, we will pass on changes in the rate of VAT: If the rate of VAT changes between your order date and the date we supply the Product(s), we will adjust the rate of VAT that you pay, unless you have already paid for the Product(s) in full before the change in the rate of VAT takes effect.

7.3 When you must pay and how: We accept payment with Visa, Visa Electron, Delta, Maestro, Mastercard, Solo and American Express.


8. Delivery

8.1 Orders placed on www.garrard.com will be shipped within three working days, unless otherwise stated.

8.2 Delivery time from the date of shipping will vary depending on destination, and you will be informed of these times during the checkout process. To ensure your order reaches you safely, the Garrard team may need to contact you to discuss suitable shipping options.


9. Refunds and Returns

9.1 You are entitled to cancel your purchase for a full refund within 14 days of it being delivered.

9.2 To cancel a purchase, you must inform us in writing of the cancellation within the period stated above. You must then return the Products within 14 days of notifying us of your wish to cancel. For orders within the UK, we will cover the cost of return delivery by accepted means. Costs for the return of products from outside the UK may, at our entire discretion, be payable by the customer. You have a legal obligation to take reasonable care of the Products while they are in your possession.

9.3 Items must be returned unworn, in their original packaging, and with all tags still attached. Refunds will not be available where we reasonably find that the Product has been damaged following delivery to you.

9.4 We will process the refund due to you as soon as possible and, in any case, within 14 days of the day on the Product was returned to us. We will refund the price of the Product in full, less any return shipping fees (if applicable).

10. Intellectual Property Rights

10.1 For the purposes of the contract, “Intellectual Property Rights” means rights to inventions, copyright and related rights, trademarks, business names and domain names, rights in get-up and trade dress, goodwill and the right to sue for passing off, rights in designs, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how) and all other intellectual property rights relating to the Product(s) and the content of this website, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.

10.2 Nothing in the contract shall have the effect of transferring ownership to you of any Intellectual Property Rights in the Product(s).

10.3 You may not copy, modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the Intellectual Property Rights in Product(s) or any content on our website, in whole or in part.


11. Our Liability for Loss and Damage

11.1 We are responsible to you for foreseeable loss and damage caused by us: If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking the contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

11.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so: This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Product(s), including the right to receive Product(s) which are: (a) as described and match information we provided to you and any sample or model seen or examined by you (b) of satisfactory quality (c) fit for any particular purpose made known to us (d) supplied with reasonable skill and care; and for defective Product(s) under the Consumer Protection Act 1987.

11.3 We are not liable for business losses: We only supply the Product(s) for domestic and private use. If you use the Product(s) for any commercial, business or resale purpose, we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.


12. Data Protection

In order to provide you with customer service, we may collect and process personal information that you provide us when enquiring via our our website. For information on how we use and process your personal information, please see our privacy policy, which can be accessed here.

Events outside our control

12.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the contract that is caused by an event outside our control. An “event outside our control” means any act or event beyond our reasonable control, including, without limitation, strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

12.2 If an event outside our control takes place that affects the performance of our obligations under the contract:
(a) we will contact you as soon as reasonably possible to notify you, and
(b) our obligations under the contract will be suspended and the time for performance of our obligations will be extended for the duration of the event outside our control. Where the event outside our control affects our delivery of Product(s) to you, we will arrange a new delivery date with you after the event outside our control is over.

12.3 You may cancel the contract affected by an event outside our control which has continued for more than 30 days. To cancel, please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Product(s) you have already received and we will refund the price you have paid, including any delivery charges.


13. Other Important Terms

13.1 We may transfer this agreement to someone else: We may transfer our rights and obligations under these terms to another organisation.

13.2 You need our consent to transfer your rights to someone else: You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

13.3 Nobody else has any rights under the contract: The contract is between you and us. No other person shall have any rights to enforce any of its terms.

13.4 If a court finds part of the contract illegal, the rest will continue in force: Each of the clauses in these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect.

13.5 Even if we delay in enforcing the contract, we can still enforce it later: If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking the contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Product(s), we can still require you to make the payment at a later date.

13.6 Which laws apply to the contract and where you may bring legal proceedings: The terms of the contract are governed by English law. This means the contract for the purchase of Product(s) through our website and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

13.7 Alternative dispute resolution: Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use. You can submit a complaint to the Centre for Effective Dispute Resolution (CEDR) via their website at http://www.cedr.com. CEDR may charge you for making a complaint and if you are not satisfied with the outcome you can still bring legal proceedings. Please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

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